Terms and conditions for orders

• If the product has been damaged during shipping, the customer will be provided with a new product once the damaged product has been returned. A picture of the damaged product is also required. In this case, please contact info@blacksmokeracing.com.
• If there is any uncertainty as to whether the product is defective, or if the defect is not clearly identifiable, the product must be inspected before it can be replaced with a new one. The inspection may be carried out by us, the supplier, or our subcontractor that manufactured or refurbished the product.
• Tracking numbers are shown in the email sent by the shop. The customer will be notified when the product has arrived, given the correct shipping address has been provided.
• The delivery times shown on the website are indicative, but in most cases accurate. Once a shipment has been sent abroad, we are unable to influence the delivery times of local carriers, and they may vary from the estimated timeframe we have provided. For international deliveries, you are responsible for tracking the shipment through the local carrier in your country.
• If the ordered product, for some reason, is not in stock, we reserve the right to cancel the order and return the paid amount to the customer.
• If the customer has entered the wrong details such as the shipping address when purchasing, we require notification by email (info@blacksmokeracing.com) within six (6) hours of purchasing.
• Blacksmokercing.com reserves the right to change pricing at any time.
• By submitting an order at the Web Shop, you consent to us processing your personal data. We will use your personal data to manage your purchase (including with respect to payment, delivery, and any returns and/or refunds), for marketing purposes, and to improve the services and design of the Web Shop.
• If you have purchased a product that requires installation, we are not responsible for any installation or removal costs incurred. If the product is defective, the customer must first remove and return the defective product before a replacement product can be provided. The customer is also responsible for all costs associated with removing the defective product. The customer may alternatively choose to return the product for a refund. Under no circumstances are we responsible for any installation or removal costs.
• For returns or exchanges, you will have to pay for the shipping of the product(s) to us.
• We do not refund shipping costs for product(s) returns.
• In the case of returns, the payment is returned to the payment method you used.
• Custom ECUs are non-refundable and installation is the buyer’s responsibility.
• While the ECU is modified to support the specific engine, the integration of the engine into a different vehicle, including wiring and electronic connections is the buyer’s responsibility.
• We are always looking for ways to improve and would love to hear your opinions. Comments on our service, products, and new ideas to make your experience with us even better are always welcome. (info@blacksmokeracing.com).
• Discounted products in the Junkyard section and used products in general throughout our online store are not eligible for exchange or return. Discounted items are often the last pieces of a batch, clearance items, or products sold as part of inventory liquidation. Used products are sold as-is, and the product images may not necessarily represent the exact item that will be shipped.

Warranty and Liability for Performance Parts

Parts intended for tuning or performance use are not covered by any special warranty, except where a defect can be clearly and unequivocally attributed to a manufacturing or material fault in the product itself.

Once the product has been installed, the customer assumes full responsibility for the installation and for any damage resulting from incorrect or improper installation. We shall not be liable for installation errors or for any damage, failure, or breakage of the product or any other components caused by such installation errors.