{"id":13777,"date":"2017-12-23T01:00:39","date_gmt":"2017-12-22T23:00:39","guid":{"rendered":"https:\/\/www.blacksmokeracing.com\/?page_id=13777"},"modified":"2026-04-29T10:01:39","modified_gmt":"2026-04-29T07:01:39","slug":"support","status":"publish","type":"page","link":"https:\/\/www.blacksmokeracing.com\/sv\/support\/","title":{"rendered":"St\u00f6d"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>H\u00e4r hittar du svar p\u00e5 de vanligaste fr\u00e5gorna och e-post f\u00f6r att kontakta oss.<\/strong><\/p>\n\n\n\n<p class=\"has-theme-palette-9-color has-text-color has-link-color has-medium-font-size wp-elements-706177d3252175371a6beb6738853223 wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff0000\" class=\"has-inline-color\">SKRIV ENDAST P\u00c5 ENGELSKA ELLER FINSKA!<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Du kan kontakta oss m\u00e5ndag till fredag mellan klockan 8.00 och 15.30 finsk tid (EET \/ UTC+2). V\u00e4nligen kom ih\u00e5g att vi ocks\u00e5 \u00e4r bara m\u00e4nniskor och beh\u00f6ver v\u00e5r fritid, s\u00e5 f\u00f6rv\u00e4nta dig inte att vi \u00e4r tillg\u00e4ngliga dygnet runt eller under helgerna.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vi f\u00e5r dagligen tiotals f\u00f6rfr\u00e5gningar, s\u00e5 r\u00e4kna inte med att vi kan svara snabbt p\u00e5 alla. Vi \u00e5terkommer s\u00e5 snart n\u00e5gon i teamet har m\u00f6jlighet att g\u00e5 igenom ditt meddelande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kontakta oss i f\u00f6rsta hand via e-post, eftersom det n\u00e5r fler av oss och vi vanligtvis kan svara snabbare p\u00e5 det s\u00e4ttet.<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items13777_ceb129-66:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items13777_ceb129-66 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items13777_ceb129-66 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items13777_ceb129-66 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items13777_ceb129-66 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items13777_ceb129-66 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-13777_7c5798-eb .kt-svg-icon-list-single{font-size:25px !important;color:var(--global-palette11, #3182CE) !important;}.kt-svg-icon-list-item-13777_7c5798-eb .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-13777_7c5798-eb\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>E-post<\/strong> - Det b\u00e4sta s\u00e4ttet att kontakta oss<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-13777_70c7fa-60 .kt-svg-icon-list-single{font-size:25px !important;color:var(--global-palette15, #3182CE) !important;}.kt-svg-icon-list-item-13777_70c7fa-60 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-13777_70c7fa-60\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>WhatsApp<\/strong> - Meddelanden n\u00e5r oss, men svaren kan ta l\u00e4ngre tid<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-13777_450e99-d8 .kt-svg-icon-list-single{font-size:25px !important;color:var(--global-palette15, #3182CE) !important;}.kt-svg-icon-list-item-13777_450e99-d8 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-13777_450e99-d8\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Social Media<\/strong> - Meddelanden n\u00e5r oss, men svaren kan ta l\u00e4ngre tid<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-13777_033d47-91 .kt-svg-icon-list-single{font-size:25px !important;color:var(--global-palette13, #3182CE) !important;}.kt-svg-icon-list-item-13777_033d47-91 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-13777_033d47-91\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_alertOctagon kt-svg-icon-list-single\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polygon points=\"7.86 2 16.14 2 22 7.86 22 16.14 16.14 22 7.86 22 2 16.14 2 7.86 7.86 2\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"16\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Telefonsamtal<\/strong> &#8211; <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-2-color\">F\u00f6rs\u00f6k inte ens, tack!<\/mark><\/strong><\/span><\/li>\n<\/ul><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prestandadelar \/ ECU-tuning:<\/strong><br><a href=\"mailto:parts@blacksmokeracing.com\">parts@blacksmokeracing.com<\/a><br><strong>Webbshop:<\/strong><br><a href=\"mailto:support@blacksmokeracing.com\">support@blacksmokeracing.com<\/a><br><strong>Allm\u00e4nna fr\u00e5gor:<\/strong><br><a href=\"mailto:info@blacksmokeracing.com\">info@blacksmokeracing.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Det l\u00f6nar <strong>sig inte<\/strong> att f\u00f6rs\u00f6ka ringa oss, eftersom vi oftast inte kan svara p\u00e5 grund av arbete. Klicka ist\u00e4llet p\u00e5 numret nedan f\u00f6r att starta en WhatsApp-chatt med oss.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Allm\u00e4nna fr\u00e5gor och feedback:<\/strong><br><a href=\"https:\/\/wa.me\/3584578758697\">+358 45 78758697<\/a><br><strong>Lasse:<\/strong> (Prestandadelar \/ ECU-tuning)<br><a href=\"https:\/\/wa.me\/3584578335725\">+358 45 78335725<\/a><br><strong>Robert:<\/strong> (Prestandadelar \/ ECU-tuning)<br><a href=\"https:\/\/wa.me\/358405642779\">+358 40 5642779<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our company<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Black Smoke Oy Ltd<\/strong><br>Linnusper\u00e4ntie 9<br>67600 Karleby<br>Finland<br>VAT ID: FI26326834<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Best\u00e4llningar fr\u00e5n webbutiken som ska h\u00e4mtas kan avh\u00e4mtas fr\u00e5n lagrets upph\u00e4mtningshylla m\u00e5ndag till fredag kl. 8.00\u201315.30.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Payment Methods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We accept the following payment methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Paytrail<\/strong>: Online bank payments, mobile payments, debit and credit cards, Walley invoice payments, Walley business invoicing, OP account or OP credit.<\/li>\n\n\n\n<li><strong>Stripe<\/strong>: Kredit- och betalkort, landspecifika betalningsmetoder.<\/li>\n\n\n\n<li><strong>Kustom (old Klarna)<\/strong>: Kustom payment options.<\/li>\n\n\n\n<li><strong>Apple Pay &amp; Google Pay<\/strong><\/li>\n\n\n\n<li><strong>PayPal<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For more information, please visit the payment service provider&#8217;s website:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Paytrail:<\/strong> <a class=\"\" href=\"https:\/\/www.paytrail.com\">www.paytrail.com<\/a><\/li>\n\n\n\n<li><strong>Stripe:<\/strong> <a href=\"https:\/\/stripe.com\" class=\"\">stripe.com<\/a><\/li>\n\n\n\n<li><strong>Kustom (old Klarna):<\/strong> <a href=\"https:\/\/help.kustom.co\/en\/articles\/567844-checkout-legal-wording\">www.kustom.co<\/a><\/li>\n\n\n\n<li><strong>Apple Pay:<\/strong> <a class=\"\" href=\"https:\/\/www.apple.com\/apple-pay\/\">www.apple.com\/apple-pay\/<\/a><\/li>\n\n\n\n<li><strong>Google Pay:<\/strong> <a class=\"\" href=\"https:\/\/pay.google.com\">pay.google.com<\/a><\/li>\n\n\n\n<li><strong>PayPal:<\/strong> <a class=\"\" href=\"https:\/\/www.paypal.com\">www.paypal.com<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs are calculated at checkout based on your delivery address and selected shipping provider. We offer shipping through Finnish Post (Posti), DHL Express, and GLS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"customs\">Internationella frakt- och importavgifter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00f6r best\u00e4llningar som skickas utanf\u00f6r EU kan du beh\u00f6va betala tullavgifter eller importskatter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"text-decoration: underline;\">Dessa avgifter \u00e4r:<\/span><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fastst\u00e4llda av din lokala tullmyndighet<\/li>\n\n\n\n<li>Ing\u00e5r inte i din orders totalsumma.<\/li>\n\n\n\n<li>Kontrolleras eller debiteras inte av Black Smoke Ltd.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00f6r best\u00e4llningar till Norge tar vi ut moms p\u00e5 alla enskilda produkter som kostar under 3 000 NOK. Om priset p\u00e5 en enskild produkt \u00f6verstiger 3 000 NOK tas momsen ut av norska tullen. Om en best\u00e4llning inneh\u00e5ller b\u00e5de en enskild produkt som kostar under 3 000 NOK och en enskild produkt som kostar \u00f6ver 3 000 NOK, tar norska tullen ut moms p\u00e5 hela best\u00e4llningen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Du kommer att bli kontaktad av transport\u00f6ren eller tullmyndigheten om betalning kr\u00e4vs. Best\u00e4llningen kan h\u00e5llas kvar tills alla till\u00e4mpliga avgifter har betalats.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vid fr\u00e5gor, v\u00e4nligen kontakta din lokala tullmyndighet i f\u00f6rsta hand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jag beh\u00f6ver hj\u00e4lp med Mercedes-Benz delar, ECU-programvara eller tuning<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Om du beh\u00f6ver hj\u00e4lp med de prestandadelar \/ ECU-programvara vi s\u00e4ljer eller har n\u00e5gra fr\u00e5gor om att st\u00e4lla in din bil, v\u00e4nligen kontakta oss via e-post p\u00e5 <a href=\"mailto:parts@blacksmokeracing.com\">parts@blacksmokeracing.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Var \u00e4r min best\u00e4llning?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e4r din best\u00e4llning har skickats f\u00e5r du ett e-postmeddelande om att den har slutf\u00f6rts: \"Din best\u00e4llning har packats och skickas nu.\" I det e-postmeddelandet hittar du ett sp\u00e5rningsnummer (ser ut s\u00e5 h\u00e4r: CE*********FI), som du kan anv\u00e4nda f\u00f6r att sp\u00e5ra ditt paket. Vi anv\u00e4nder den finska posttj\u00e4nsten - Posti eller DHL Express. Du kan sp\u00e5ra ditt paket via deras tj\u00e4nst. N\u00e4r paketet anl\u00e4nder till ditt land via Posti m\u00e5ste du anv\u00e4nda din lokala posttj\u00e4nst f\u00f6r att sp\u00e5ra det.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"return\">Jag vill returnera eller byta min produkt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vid retur eller byte m\u00e5ste du betala f\u00f6r frakten av produkten\/produkterna till oss. Vi \u00e5terbetalar inte fraktkostnaderna f\u00f6r den ursprungliga best\u00e4llningen vid retur av produkter. V\u00e4nligen kontakta <a href=\"mailto:support@blacksmokeracing.com\">support@blacksmokeracing.com<\/a> innan du skickar produkten\/produkterna och tala om f\u00f6r oss om du vill byta eller returnera din produkt\/produkter. Vid retur \u00e5terbetalas betalningen till den betalningsmetod du anv\u00e4nde, efter att vi har tagit emot och kontrollerat produkten\/produkterna. V\u00e4nligen skicka produkten\/produkterna i samma skick som de kom till dig.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finnish customers have a 14-day right of return for online purchases, in accordance with the Finnish Consumer Protection Act.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Om du ska skicka en f\u00f6rs\u00e4ndelse till oss hittar du fraktinstruktioner h\u00e4r:<br><a href=\"https:\/\/www.blacksmokeracing.com\/sv\/shipping\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.blacksmokeracing.com\/shipping\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Om produkten \u00e4r skadad, v\u00e4nligen kontakta <a href=\"mailto:support@blacksmokeracing.com\">support@blacksmokeracing.com<\/a> med bild av produkt (er) f\u00f6r att f\u00e5 en ers\u00e4ttning eller full \u00e5terbetalning. Vi vill alltid ge v\u00e5ra kunder b\u00e4sta m\u00f6jliga service, s\u00e5 oroa dig inte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Hur l\u00e5ng \u00e4r leveranstiden?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Leveranstiderna varierar! Vi skickar vanligtvis best\u00e4llningen inom 1-3 arbetsdagar. Men vi \u00e4r som vi \u00e4r - allt kan h\u00e4nda. Din order har skickats n\u00e4r du f\u00e5r e-postmeddelandet \"Din order har slutf\u00f6rts\". Leveranstiderna varierar; inom Skandinavien \u00e4r det vanligtvis mellan 5-10 dagar. Utanf\u00f6r EU kan det ta upp till 2 veckor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Leverans av produkter till oss<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Om du ska skicka en f\u00f6rs\u00e4ndelse till oss hittar du fraktinstruktioner h\u00e4r:<br><a href=\"https:\/\/www.blacksmokeracing.com\/sv\/shipping\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.blacksmokeracing.com\/shipping\/<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jag fick fel vara, vad g\u00f6r jag?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00e4nligen kontakta oss p\u00e5 <a href=\"mailto:support@blacksmokeracing.com\">support@blacksmokeracing.com<\/a> s\u00e5 hj\u00e4lper vi dig med bytet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints and Returns Instructions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to file a complaint regarding your order, please contact us by email at <strong><a>support@blacksmokeracing.com<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In your email, please provide the following information clearly:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name and contact details.<\/li>\n\n\n\n<li>Order number or receipt details.<\/li>\n\n\n\n<li>Description of the issue or defect.<\/li>\n\n\n\n<li>Photos or other relevant documentation (if applicable).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your complaint promptly and reply to you as soon as possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Best\u00e4ll i webbshopen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order in the Web Shop, you accept the <a href=\"https:\/\/www.blacksmokeracing.com\/sv\/shop\/terms-and-conditions\/\">terms and conditions<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Here you will find an answer to the most commonly asked questions and emails to contact us. WRITE IN ENGLISH OR FINNISH LANGUAGE ONLY! You can contact us from Monday to Friday between 8:00 AM and 3:30 PM Finnish time (EET \/ UTC+2). Please keep in mind that we are only human and also need&#8230;<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-13777","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support - Black Smoke Ltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blacksmokeracing.com\/sv\/support\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Here you will find an answer to the most commonly asked questions and emails to contact us. 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