{"id":13777,"date":"2017-12-23T01:00:39","date_gmt":"2017-12-22T23:00:39","guid":{"rendered":"https:\/\/www.blacksmokeracing.com\/?page_id=13777"},"modified":"2026-11-10T10:52:26","modified_gmt":"2026-11-10T08:52:26","slug":"support","status":"publish","type":"page","link":"https:\/\/www.blacksmokeracing.com\/fi\/support\/","title":{"rendered":"Asiakaspalvelu"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>T\u00e4\u00e4lt\u00e4 l\u00f6yd\u00e4t vastaukset yleisimpiin kysymyksiin ja s\u00e4hk\u00f6postit, joiden avulla voit ottaa meihin yhteytt\u00e4.<\/strong><\/p>\n\n\n\n<p class=\"has-theme-palette-9-color has-text-color has-link-color has-medium-font-size wp-elements-1 wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff0000\" class=\"has-inline-color\">KIRJOITA VAIN ENGLANNIKSI TAI SUOMEKSI!<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voit ottaa meihin yhteytt\u00e4 maanantaista perjantaihin kello 8.00\u201315.30 Suomen aikaa (EET \/ UTC+2). Otathan huomioon, ett\u00e4 mekin olemme vain ihmisi\u00e4 ja tarvitsemme vapaa-aikaa, joten eth\u00e4n odota meid\u00e4n olevan tavoitettavissa ymp\u00e4ri vuorokauden tai viikonloppuisin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Saamme p\u00e4ivitt\u00e4in kymmeni\u00e4 yhteydenottoja, joten \u00e4l\u00e4 odota, ett\u00e4 pystymme vastaamaan kaikkiin nopeasti. Vastaamme heti, kun joku tiimist\u00e4 ehtii k\u00e4ym\u00e4\u00e4n yhteydenottosi l\u00e4pi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kerro asiasi mahdollisimman selke\u00e4sti. Mik\u00e4li asiasi koskee verkkokauppamme tilausta, huoltoa, p\u00e4ivityst\u00e4 tai r\u00e4\u00e4t\u00e4l\u00f6ity\u00e4 tilausta, ilmoita EHDOTTOMASTI tilausnumerosi ja koko nimesi, jotta voimme yhdist\u00e4\u00e4 yhteydenottosi oikeaan tilaukseen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ota meihin yhteytt\u00e4 ensisijaisesti s\u00e4hk\u00f6postilla, sill\u00e4 se tavoittaa useamman meist\u00e4 ja voimme yleens\u00e4 vastata paremmin.<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items13777_ceb129-66:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items13777_ceb129-66 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items13777_ceb129-66 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items13777_ceb129-66 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items13777_ceb129-66 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items13777_ceb129-66 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-13777_7c5798-eb .kt-svg-icon-list-single{font-size:25px !important;color:var(--global-palette11, #3182CE) !important;}.kt-svg-icon-list-item-13777_7c5798-eb .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-13777_7c5798-eb\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>S\u00e4hk\u00f6posti<\/strong> - Paras tapa ottaa meihin yhteytt\u00e4<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-13777_450e99-d8 .kt-svg-icon-list-single{font-size:25px !important;color:var(--global-palette14, #3182CE) !important;}.kt-svg-icon-list-item-13777_450e99-d8 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-13777_450e99-d8\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Sosiaalinen media<\/strong> - Viestit tavoittavat meid\u00e4t, mutta vastauksissa voi olla viivett\u00e4<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00c4L\u00c4 SP\u00c4MM\u00c4\u00c4 JOKAISEEN S\u00c4HK\u00d6POSTIOSOITTEESEEN JA VIESTIKANAVAAN. SE VAIN SEKOITTAA MEIT\u00c4. VASTAAMME VIESTIISI KYLL\u00c4, KUN EHDIMME.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Viritysosat \/ ECU-ohjelmat:<\/strong><br><a href=\"mailto:parts@blacksmokeracing.com\">parts@blacksmokeracing.com<\/a><br><strong>Verkkokauppa:<\/strong><br><a href=\"mailto:support@blacksmokeracing.com\">asiakaspalvelu@blacksmokeracing.com<\/a><br><strong>Yleiset kysymykset:<\/strong><br><a href=\"mailto:info@blacksmokeracing.com\">info@blacksmokeracing.com<\/a><\/p>\n\n\n\n<h2 id=\"h-our-company\" class=\"wp-block-heading\">Yritys<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Black Smoke Oy<\/strong><br>Linnusper\u00e4ntie 9<br>67600 Kokkola<br>Suomi<br>Y-TUNNUS: FI26326834<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Noudettavat verkkokauppatilaukset voi hakea hallin noutohyllyst\u00e4 maanantaista perjantaihin kello 8.00\u201315.30.<\/p>\n\n\n\n<h2 id=\"h-payment-methods\" class=\"wp-block-heading\">Maksutavat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hyv\u00e4ksymme seuraavat maksutavat:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stripe<\/strong>: Korttimaksut, mobiilimaksut (Apple Pay, Google Pay ja MobilePay), Klarna ja Link kaikissa maissa sek\u00e4 verkkopankkimaksut suomalaisille asiakkaille.<\/li>\n\n\n\n<li><strong>PayPal<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Maksuihin sovelletaan maksupalveluntarjoajien ehtoja:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stripe:<\/strong> <a href=\"https:\/\/stripe.com\/en-fi\/legal\/end-users\" target=\"_blank\" rel=\"noopener\">Stripen kuluttajaehdot<\/a><\/li>\n\n\n\n<li><strong>PayPal:<\/strong> <a href=\"https:\/\/www.paypal.com\/fi\/legalhub\/paypal\/useragreement-full\" target=\"_blank\" rel=\"noopener\">PayPalin k\u00e4ytt\u00e4j\u00e4sopimus<\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-shipping-costs\" class=\"wp-block-heading\">Toimitusmaksut<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Toimituskulut lasketaan kassalla toimitusosoitteen ja valitun kuljetuspalvelun mukaan. Toimitamme tilaukset PostNordilla ja UPS:ll\u00e4.<\/p>\n\n\n\n<h2 id=\"customs\" class=\"wp-block-heading\">Kansainv\u00e4liset toimitus- ja tuontimaksut<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">EU:n ulkopuolelle toimitettavissa tilauksissa saatat joutua maksamaan tullimaksuja tai tuontiveroja.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"text-decoration: underline;\">N\u00e4m\u00e4 maksut ovat:<\/span><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Paikallisen tulliviranomaisen m\u00e4\u00e4rittelemi\u00e4<\/li>\n\n\n\n<li>Ei sis\u00e4lly tilauksesi loppusummaan.<\/li>\n\n\n\n<li>Ei ole Black Smoke Oy:n hallinnoima tai perim\u00e4.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Norjaan toimitettavissa tilauksissa perimme arvonlis\u00e4veron kaikista yksitt\u00e4isist\u00e4 tuotteista, joiden hinta on alle 3 000 NOK. Jos yksitt\u00e4isen tuotteen hinta ylitt\u00e4\u00e4 3 000 NOK, Norjan tulli perii arvonlis\u00e4veron. Mik\u00e4li tilauksessa on sek\u00e4 alle 3 000 NOK ett\u00e4 yli 3 000 NOK maksava yksitt\u00e4inen tuote, Norjan tulli perii arvonlis\u00e4veron koko tilauksesta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kuriiri tai tulliviranomainen ottaa sinuun yhteytt\u00e4, jos maksuja on suoritettava. Tilausta ei v\u00e4ltt\u00e4m\u00e4tt\u00e4 luovuteta ennen kuin kaikki sovellettavat maksut on maksettu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jos sinulla on kysytt\u00e4v\u00e4\u00e4, ota ensisijaisesti yhteytt\u00e4 paikalliseen tulliviranomaiseen.<\/p>\n\n\n\n<h2 id=\"h-i-need-help-with-mercedes-benz-parts-ecu-software-or-tuning\" class=\"wp-block-heading\">Tarvitsen apua Mercedes-Benz viritysosien tai ECU-ohjelmiston kanssa<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jos tarvitset apua myymiemme viritysosien \/ ECU-ohjelmistojen kanssa tai sinulla on kysytt\u00e4v\u00e4\u00e4 autosi viritt\u00e4misest\u00e4, ota meihin yhteytt\u00e4 s\u00e4hk\u00f6postitse osoitteessa <a href=\"mailto:parts@blacksmokeracing.com\">parts@blacksmokeracing.com<\/a>.<\/p>\n\n\n\n<h2 id=\"h-where-is-my-order\" class=\"wp-block-heading\">Miss\u00e4 on minun tilaukseni?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kun tilauksesi on l\u00e4hetetty, saat s\u00e4hk\u00f6postiviestin, ett\u00e4 tilaus on valmis: \u201dTilauksesi on pakattu ja l\u00e4hetetty.\u201d S\u00e4hk\u00f6postissa on seurantanumero, jonka avulla voit seurata pakettisi kulkua. Toimitamme tilaukset PostNordilla ja UPS:ll\u00e4, ja voit seurata pakettia niiden seurantapalvelussa.<\/p>\n\n\n\n<h2 id=\"return\" class=\"wp-block-heading\">Haluan palauttaa tai vaihtaa tuotteeni<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tuotepalautuksissa tai -vaihdoissa sinun on maksettava tuotteen \/ tuotteiden toimitus meille. Tuotepalautuksissa emme palauta alkuper\u00e4isen tilauksen toimituskuluja. Ota yhteytt\u00e4 <a href=\"mailto:support@blacksmokeracing.com\">asiakaspalvelu@blacksmokeracing.com<\/a> ennen tuotteen (tuotteiden) l\u00e4hett\u00e4mist\u00e4 ja kerro meille, jos haluat vaihtaa tai palauttaa tuotteen (tuotteet). Palautustapauksissa maksu palautetaan k\u00e4ytt\u00e4m\u00e4\u00e4si maksutapaan sen j\u00e4lkeen, kun olemme vastaanottaneet ja tarkastaneet tuotteen(t). L\u00e4het\u00e4 tuote(t) samassa kunnossa, jossa ne saapuivat sinulle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Suomalaisilla asiakkailla on 14 p\u00e4iv\u00e4n palautusoikeus verkkokaupasta tehdyist\u00e4 tilauksista kuluttajasuojalain mukaisesti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jos l\u00e4het\u00e4t meille l\u00e4hetyksen, l\u00e4hetysohjeet l\u00f6ytyv\u00e4t t\u00e4\u00e4lt\u00e4:<br><a href=\"https:\/\/www.blacksmokeracing.com\/fi\/shipping\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.blacksmokeracing.com\/fi\/shipping\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jos tuote on vahingoittunut, ota yhteytt\u00e4 <a href=\"mailto:support@blacksmokeracing.com\">asiakaspalvelu@blacksmokeracing.com<\/a> liitt\u00e4en mukaan kuva vahingoittuneesta tuotteesta \/ tuotteista saadaksesi korvaava tuote tai hyvitys ostoksesta. Haluamme aina tarjota asiakkaillemme parasta mahdollista palvelua.<\/p>\n\n\n\n<h2 id=\"h-how-long-is-the-delivery-time\" class=\"wp-block-heading\">Kuinka pitk\u00e4 toimitusaika on?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Toimitusajat vaihtelevat! L\u00e4het\u00e4mme tilauksen yleens\u00e4 1-3 ty\u00f6p\u00e4iv\u00e4n kuluessa. Koska kyseess\u00e4 olemme kuitenkin me - mit\u00e4 tahansa voi tapahtua. Tilauksesi on toimitettu, kun saat s\u00e4hk\u00f6postiviestin \"Tilauksesi on valmis\". Toimitusajat vaihtelevat, Skandinavian sis\u00e4ll\u00e4 se on yleens\u00e4 5-10 p\u00e4iv\u00e4\u00e4. EU:n ulkopuolella se voi kest\u00e4\u00e4 jopa 2 viikkoa.<\/p>\n\n\n\n<h2 id=\"h-delivery-of-products-to-us\" class=\"wp-block-heading\">Tuotteiden toimittaminen meille<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jos l\u00e4het\u00e4t meille l\u00e4hetyksen, l\u00e4hetysohjeet l\u00f6ytyv\u00e4t t\u00e4\u00e4lt\u00e4:<br><a href=\"https:\/\/www.blacksmokeracing.com\/fi\/shipping\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.blacksmokeracing.com\/fi\/shipping\/<\/a><\/p>\n\n\n\n<h2 id=\"h-i-received-the-wrong-item-what-do-i-do\" class=\"wp-block-heading\">Sain v\u00e4\u00e4r\u00e4n tuotteen, mit\u00e4 teen?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ota meihin yhteytt\u00e4 s\u00e4hk\u00f6postilla osoitteeseen <a href=\"mailto:support@blacksmokeracing.com\">asiakaspalvelu@blacksmokeracing.com<\/a> ja sovitaan vaihdosta.<\/p>\n\n\n\n<h2 id=\"h-complaints-and-returns-instructions\" class=\"wp-block-heading\">Reklamointiohjeet<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jos haluat tehd\u00e4 reklamaation tilauksestasi, ota yhteytt\u00e4 s\u00e4hk\u00f6postitse osoitteeseen <strong><a>asiakaspalvelu@blacksmokeracing.com<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kerro viestiss\u00e4si selke\u00e4sti seuraavat tiedot:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Koko nimesi ja yhteystietosi.<\/li>\n\n\n\n<li>Tilausnumero tai kuitti.<\/li>\n\n\n\n<li>Kuvaus viasta tai ongelmasta.<\/li>\n\n\n\n<li>Mahdolliset valokuvat tai muut asiaan liittyv\u00e4t liitteet.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00e4sittelemme reklamaatiosi mahdollisimman pian ja palaamme asiaan viipym\u00e4tt\u00e4.<\/p>\n\n\n\n<h2 id=\"h-order-in-the-web-shop\" class=\"wp-block-heading\">Tilaaminen verkkokaupasta<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tehdess\u00e4si tilauksen verkkokaupassa, hyv\u00e4ksyt voimassa olevat <a href=\"https:\/\/www.blacksmokeracing.com\/fi\/shop\/terms-and-conditions\/\">tilaus- ja toimitusehdot<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Here you will find an answer to the most commonly asked questions and emails to contact us. WRITE IN ENGLISH OR FINNISH LANGUAGE ONLY! You can contact us from Monday to Friday between 8:00 AM and 3:30 PM Finnish time (EET \/ UTC+2). Please keep in mind that we are only human and also need&#8230;<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-13777","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support - Black Smoke Ltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blacksmokeracing.com\/fi\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Here you will find an answer to the most commonly asked questions and emails to contact us. WRITE IN ENGLISH OR FINNISH LANGUAGE ONLY! You can contact us from Monday to Friday between 8:00 AM and 3:30 PM Finnish time (EET \/ UTC+2). 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